What is Consignment?
Basically, we will sell your quality clothing and accessories for you, over a period of 90 days, after which, you receive 40% of the selling price. You can receive a check or shop at either of our locations with your credit.
When do you take items?
We are open Monday-Saturday 10AM to 6PM, and can accommodate most times. Please visit our website and click on “Schedule Appointment” to pick your day and time. You may also call us at the store, or stop by and we can set one up for you.
Do I need an appointment?
If you have 5 items or less, you may stop by once a week without an appointment. This number includes clothing, shoes, purses, and accessories. Jewelry is the exception. You may bring in any number of silver, gold, or designer pieces.
If you have more than 5, please set up an appointment so that we can better serve you.
Please be considerate of others and stick to ONLY 5 items. If we are helping another consignor
or customer, please be patient.
We truly appreciate your cooperation in this!
How do I bring my items in?
Items must be clean, pressed, and on hangers. We will switch out your hangers and return them to you if requested. We like to think of it as bringing them in “Ready to Sell.”
We know from experience, the nicer an item looks, the faster it will sell! That includes making sure there are no wrinkles, missing buttons, stains, or pet hair.
We can get your items sell-able, such as steaming or using a lint roller, but we do charge $1 an item for this service.
Where do I bring my items?
You may bring them through the front door, or drive around to the back of the plaza and knock on our back door. Whichever way is convenient for you, works for us!
What types of items do you take?
Generally speaking, we accept Name-Brand, Current Style, and Excellent Condition clothing and accessories.
This means items that were purchased within the last 3-5 years, and NOT from a discount retailer such as Walmart, Target, etc.
They will need to show no signs of wear, and shoes in particular will need to look unworn. Our customers can be quite discerning and we don’t like to disappoint them!
What brand names are unacceptable?
On our website, www.WhatGoesAroundABQ.com
, we have a list of Brands that we Do Not Accept on the Home page. This will help save you time and effort when bringing your items in for consignment.
Do you take the same types of items are both locations?
Mostly, yes. We take women’s clothing and accessories, both business and casual. The one exception is formal wear, which we only accept at our Eastside store, at San Mateo and Academy.
Will I receive a copy of the Consignor Contract?
In the interest of saving paper, we have the contract on our website, but if you prefer a copy, yes, we will give you one.
Will I receive a receipt of items I leave with you?
Yes, you will receive a Consignor Receipt with a general listing
of your items. After about 48-72 hours, you will be able to check your account online, with a more detailed description of the items you have left with us.
What if I lose my Receipt?
No worries! We can look up your account using your name.
How do I check my Account?
Any one of the several ways. You can always call us or stop by, or check your account online 24/7 by visiting our website and clicking on “Check My Account” on the Home page.
Log on using your account ID# provided on the yellow Consignor Receipt given when you dropped off your items. You will see a listing of your items, their status, such as “Available”, or “Sold”, and your account balance. If you experience any issues, please call or email us!
What does “Returned” or “Storage” mean when I check my account online?
After about 90 days, we will pull any remaining items off of the sale
floor, mark them as “Returned” or “Donated” (as you requested), and will email or call you.
Occasionally, we find an item that is defective or has a spot we missed, and we will pull it off of the sales floor and mark as “Storage.” We hold this item in the back until your consignment is over and then notify you.
What happens after 90 days?
After about 90 days, we will pull any items unsold off of the sales floor, and notify you, (usually by email), that your consignment has ended, and if you have any items to pick up, (if that is what you have requested), you will have 30 days to do so. Please keep track of this time frame, as any items are not picked up after 30 days will be donated.
When will I receive payment?
You may pick up a check every 30 days if you like, however, we will only notify you at the end of the 90 days. You can come into the store anytime, no need to call ahead. You may also request that we mail your check to you, just keep in mind that we will deduct .50 for postage.
Can you buy my items instead?
Yes! If you prefer to have a check right away, we can offer you a price. This number will differ from consignment in that we offer 20% of the sales price instead, however, you do not need to wait for your items to sell, and we will buy them out of season. You may also choose to use this credit to shop in the store.
What is a Closet Buy?
For certain pre-approved consignors, we will go to your house and pick up items to sell. There is a charge for this service based on how many closets, if you would like to consign, or have us buy out of season, etc. Generally, the charge is between $100-$200, and we will take this fee out of your account, there is no money spent up front.
What if one of my items is put on Layaway?
We require most layaways
to be picked up within 30 days. If a customer cancels their layaway, however, we will purchase your item and you will receive full credit for the value your item was when it was put on layaway.
What if I have an expensive designer item, such as a Louis Vuitton purse, or diamond studs?
Depending on the amount we price, the consignment split will change. If we price over $500, the split if 50/50, if we price over $1000, the split is 60/40. You can also choose to pull these items off of the sales floor after 30 days, so as not to allow these items to be discounted.